Refund Policy

The guarantee

• —14 days from the date of purchase, for any reason or no reason at all.
• —One full refund per order — the licence is deactivated on refund.
• —You do not need to prove anything or jump through hoops: email us with your order number.

How to request one

Email support@aihow.work from the address you bought with, including your order number (also recoverable on the “Find my licence” page). Refunds are processed by Waffo, our merchant of record, back to the original payment method — typically within 5–10 business days.

The only exceptions

• —Evidence of licence abuse — a key published on key-sharing sites or activated on far more devices than its seats allow.
• —After the 14-day window, we still refund in full at any time if the product is fundamentally broken for you and we cannot fix it. That is a promise, not a policy loop-hole.

Subscriptions (when offered)

You can cancel a subscription at any time; it stays active until the end of the period you paid for, and we do not refund partial periods. A failed renewal enters a short grace period before the account steps down to the free tier.

Statutory rights

Digital content is delivered immediately, and by purchasing you agree to that immediate delivery. Where your country grants you a statutory right of withdrawal, our 14-day guarantee is at least as generous — it is in addition to, not instead of, your mandatory consumer rights.